Privacy Policy

Normi AI ("NormiAI", "we", "our", "us") is a technology company providing AI automation systems for healthcare and other businesses. We are registered in India under Udyam Registration No. UDYAM-HR-05-0188883, with our office at S-373, Uppal Southend, Sector 49, Gurgaon – 122018.

For any privacy-related queries, contact us at admin@normiai.com or call +91 84477 47586.

We collect information in the following ways:

• Information you provide: Name, email address, phone number, and business details when you book a call, fill a form, or contact us.
• Client clinic data: For clinics using our platform, we process patient contact information (names, phone numbers, appointment details) solely to deliver the services contracted.
• Usage data: Browser type, IP address, pages visited, and time spent on our website, collected through standard server logs and analytics.
• Communications: Records of calls, messages, or emails exchanged with us for support or sales purposes.

• To respond to enquiries and schedule strategy calls.
• To deliver and improve our AI automation services.
• To send service-related notifications (appointment reminders, booking confirmations) on behalf of client clinics.
• To comply with applicable laws and regulations.
• To detect and prevent fraud or misuse of our platform.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our platform integrates with the following services, each governed by their own privacy policies:

• Supabase — database and authentication hosting.
• Cal.com — appointment scheduling.
• Twilio — SMS and voice communication.
• Retell AI / Vapi — AI voice calling.
• Meta (WhatsApp Business API) — messaging.
• Resend — transactional email.
• Stripe — payment processing.

Data shared with these services is limited to what is necessary to perform the relevant function.

All data is stored on Supabase infrastructure hosted within secure data centres. We apply industry-standard security measures including encryption in transit (TLS), row-level security policies, and access controls.

Patient and client data collected via our platform is retained only for as long as necessary to fulfil the contracted services or as required by law.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at admin@normiai.com.

Our website uses minimal cookies necessary for functionality (e.g., session management). We do not use tracking or advertising cookies. You can control cookies through your browser settings.

We may update this policy from time to time. Material changes will be noted with an updated "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance.

Normi AI
S-373, Uppal Southend, Sector 49, Gurgaon – 122018
Email: admin@normiai.com
Phone: +91 84477 47586